"Secure messaging is sort of a serendipitous technology," Osterman says. "If you ask somebody if they need to encrypt e-mail, a lot of people will say, 'No, not really.' But put an easy-to-use encryption capability in front of them, and they find more uses for it."
If it is hard to use, they won't use it. If it takes a lot of time, they won't use it. If it seems to interfere with proper care of their patients, they won't use it.
And if they won't use it, why bother?
Let's make these systems and policies transparent and user-friendly.
Or they won't use it.